100% SATISFACTION GUARANTEE
We guarantee your privacy, our site’s security and everything we sell. If you are not completely satisfied with any item you buy from us, return it within 30 days of purchase, and we will refund your full purchase price.
CONTACT US
You may contact us at any time by emailing us at Service@HighlandMensCare.com or by using the form on our Contact Us page. Please check our responses to Frequently Asked Questions below which may answer your question.
ORDER BY PHONE
You may order by phone by calling our toll free number at 877-284-1887 Monday through Friday from 8 AM to Midnight, Eastern Standard Time, or Saturday through Sunday from 9AM to 9PM Eastern Standard Time.
FREQUENTLY ASKED QUESTIONS
Ordering Online
- Is it safe to use my credit card on your site?
Shopping at HighlandMensCare.com is safe. Our site is protected by SSL encryption technology to prevent data theft. We use software provided by Yahoo! Store which has an outstanding reputation for providing shoppers the safest, most secure shopping environment possible.
- What forms of payment do you accept?
We currently accept VISA, MasterCard, American Express, and Discover credit cards as well as Pay Pal for orders. It is our policy to not charge your credit card until we confirm your order has shipped.
- How do I order items with Personal Checks, Cashier’s Checks or Money Orders?
Sorry, but at this time we do not accept Personal Checks, Cashier’s Checks or Money Orders.
- Do you accept back orders?
We do not accept back orders. If an item is out of stock at our warehouse, we will not purposely offer it on our website. If an item is accidentally sold for which we have no inventory, we will notify you immediately and ask if you would like a replacement item. Out of stock orders will be cancelled and you will not be charged unless a replacement item is requested.
- Do you charge sales tax on any item?
Sales tax will only be added to orders shipped to
Pennsylvania
. We are required by law to charge sales tax on orders shipped to
Pennsylvania
addresses which is calculated during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states.
- Do you have stores we can visit or a catalog we can order?
We only offer our products through our website which we consider to be an electronic store and catalog.
Shipping
- How long will it be before I receive my order?
For standard shipping in the
United States
, you should receive your order within 2-3 business days if you live on the east coast and within 2-4 business days if you live on the west coast. Please allow additional time for shipments to APO/FPO addresses, US territories,
Alaska
, and
Hawaii
.
- Do you ship to addresses outside the United States?
We ship to all states in the
USA
and its territories. We also ship to Canada by UPS. Sorry, but we do not ship to any other countries at this time.
- Do you ship to military APO/FPO addresses?
Yes.
- What do you charge for standard shipments on an order?
The cost of regular shipping by USPS Priority Mail is $5.95 for all orders under $100. The cost of regular shipping by USPS Priority Mail for orders over $100 is FREE. Overnight shipping, two day shipping, and shipping to Canada is extra. See our Shipping Policies page for more information.
Returns & Refunds
- How do I return a product and get a refund?
We want you to be happy with your order! If you are unsatisfied in any way, you may return any product you order from us within 30 days of purchase for a full refund of your purchase price minus shipping fees. We prefer to have the product returned with the original invoice and would appreciate if you write on the invoice the reason for returning the product. The product can be shipped to:
Highland MensCare
Customer Service Returns
321 Highland Avenue
Devon, PA 19333
Merchandise
- How does HighlandMensCare.com select the products they sell?
We select products based on the ingredient listing, customer reviews, manufacturer’s reputation and history, any data supporting product claims, and popularity. We also sample almost all of our products before including them on www.HighlandMensCare.com. We offer a large selection of products because men have differing preferences and skin type – no one product is perfect for all men. Some men prefer a shaving cream while others prefer a shaving gel; some prefer an electric shave while other prefer a traditional razor; some prefer using different products for the day and for the night or weekend; and others prefer one style of cologne over another.
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